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Buyer Portal Registration Directions

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Our consumer assist desk features a “Buyer Portal” characteristic that permits our companions and shoppers to view and replace their help tickets. To set the characteristic up, observe these steps:
1. Go to https://help.dominionpayroll.com/
2. Click on the “My actions” hyperlink on the higher proper a part of the web page.

4. When you’ve gotten a sign-in methodology set, it is possible for you to to sign-in to the Buyer Portal. 

Notes: 

– “My Actions” will carry up this web page that exhibits your requests together with the standing of every one. 

– “Submit a request” will open a ticket kind. 

– Clicking in your title within the high proper nook opens a short menu of choices. 

– Clicking the “Assist” widget (inexperienced) on the backside proper will open a widget that searches our information base for articles and gives a “Contact Us” button. 

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– In the midst of the display, you may select both to view tickets you have got requested or tickets you’re CC’d on. 

– For multi-contact shoppers: when you’ve got been given permissions to view tickets to your whole org, the choice to view “Group Ticket” will seem right here as effectively. Please notify your Implementation Rep if this state of affairs applies to you. 

– You may search inside your requests and filter by standing. You may as well click on on a ticket to make an replace and/or create a follow-up ticket in case you want additional help with a ticket that’s already closed. 

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