Skip to content

13 Greatest Qualities of a Office Expertise Supervisor


Because the office expertise (WX) turns into a good greater precedence for enterprise leaders, the function of the office expertise supervisor is gaining extra recognition.

Demand for the place has grown greater than 300% in simply the previous three years — from 4,500 open positions listed worldwide in 2019 to greater than 19,000 listings in August of 2022.

Here’s a take a look at some office expertise supervisor finest practices, what the function entails, tips about discovering one of the best place, and the right way to land a job on this profitable discipline.

What’s a office expertise (WX) supervisor?

Worker satisfaction

Office expertise managers are chargeable for bettering the general worker expertise and the assorted parts that affect it.

In some ways, office expertise managers developed as a hybrid place between human sources (HR) and amenities administration (FM). They’re anticipated to make worker experiences higher by evaluating particular person engagement by way of the broader working setting.

Nevertheless it’s not simply about worker satisfaction.

Through the years, a rising physique of analysis has tried to decipher a few of the complexities of the office expertise — together with the influence of the bodily office, expertise, and insurance policies that form an organization’s tradition.

Office expertise managers care concerning the huge image, too.

Work setting

Since they’re engagement in a wide range of contexts — all through quite a few interactions and inside completely different environments — they get hold of a greater understanding of the dynamics at play throughout the office.

By paying shut consideration to the general success of the group, they’re in a position to tailor methods that foster collaboration and boosts productiveness with the final word objective of bettering buyer relationships.

Take into account this job description from BGIS, a property administration firm in Toronto:

“We would like individuals to dream huge, be daring, and curate experiences within the office that may make staff really feel useful, a part of the group and a champion for his or her prospects. WX will remodel the best way staff work to drive collaboration, innovation, productiveness, and ship an incredible buyer expertise.

These experiences will drive people-focused practices that may empower the workforce, break down silos and work in the direction of a standard focus: Clients.”

Firm tradition

At many organizations, the office expertise supervisor can be the individual chargeable for scaling firm tradition.

See also  Confront your cognitive bias head on

As extra organizations develop globally, they don’t essentially want a special workplace supervisor at each location. What they actually want is somebody who ensures each worker has a constant expertise irrespective of the place they go. They typically plan firm occasions, oversee office perks and handle inside communications.

In a job description for a office supervisor at ticket platform SeatGeek, the place includes overseeing worker applications whereas growing “a scalable imaginative and prescient for the longer term.”

Qualities Of An Distinctive Office Expertise Supervisor

A office expertise supervisor can come from a wide range of backgrounds, and their particular person ability set will range. Relying on expertise and the dimensions of the group, the full wage and compensation may even range.

That mentioned, one of the best office expertise managers have these 13 qualities in widespread:

  1. Heat and welcoming disposition
  2. A capability to unravel issues with no handbook
  3. Element-oriented
  4. Expert at planning and venture administration
  5. Facility administration expertise
  6. Tech-savviness
  7. Information pushed
  8. Collaborative
  9. Expert at communication
  10. Resilient
  11. Agile
  12. Curious
  13. Progressive

1. Heat and welcoming disposition

Making a heat and inclusive setting is the first function of the office expertise supervisor. They’ve a knack for networking and making others really feel comfy.

2. A capability to unravel issues with no handbook

If the printer breaks down, you’ll be able to seek the advice of a handbook or name a technician. However there’s no precedent for most of the points a office expertise supervisor encounters.

With the ability to search solutions and options for sudden points is without doubt one of the strongest abilities office expertise managers have.

3. Element-oriented

It’s typically the little issues — like fresh-brewed espresso and a cushty seat — that add as much as an incredible office expertise. For a office expertise supervisor, no request is simply too small to warrant their consideration.

That degree of care and attentiveness serves leaders properly on this function.

See also  Staff Do not Need To Return To Workplace, Now What?

4. Expert at planning and venture administration

Whereas office expertise managers should put out little “fires” daily, in addition they want to have the ability to juggle long-term initiatives, akin to planning the annual firm retreat or growing a aggressive advantages bundle.

With the ability to steadiness all of the calls for of the job tends to distinguish the leaders on this function from the remainder of the pack.

5. Facility administration expertise

A office expertise supervisor might not know the right way to set up ductwork, however they need to be capable of acknowledge when poor air flow is impacting worker productiveness.

As one job description places it, this individual ought to “know sufficient about amenities and IT to be harmful” — or not less than be prepared to be taught these abilities.

6. Tech-savviness

Whereas office expertise managers don’t essentially want to return from an IT background, they do must have a superb understanding of office expertise and the way it impacts the worker expertise.

Office expertise managers want to have the ability to work with IT groups to decide on one of the best options for the group and have the power to assist troubleshoot any points that come up.

7. Information-driven

The Web of Issues (IoT) has enabled workplaces to remain extra linked and acquire extra info than ever earlier than.

When used intelligently, this knowledge gives a steady suggestions loop that may permits enterprise leaders to optimize the setting and higher help their staff.

A office expertise supervisor ought to be capable of analyze knowledge from house administration software program, service request techniques, utilization sensors, and extra.

Then, they need to be capable of determine patterns and see traits.

8. Collaborative

As somebody tasked with encouraging collaboration within the workplace, a office expertise supervisor must be expert at breaking down silos throughout departments. In spite of everything, it is a cross-functional function.

Office expertise managers ought to be capable of take cost and handle cross-functional groups to perform the general objectives of the enterprise.

See also  The Least Costly, Most Worthwhile Strategy to Spend money on Your Workforce

9. Expert at communication

Managing inside communications is without doubt one of the most important components of the job description. An ideal office expertise supervisor ought to have wonderful verbal and written communication abilities.

It’s not at all times what you say. Typically, it’s the way you say it.

10. Resilient

Like several good office chief, a office expertise supervisor should be capable of stay calm whereas dealing with with troublesome conditions. They want to have the ability to perceive and handle rapid wants whereas conserving their eyes skilled in the direction of the longer term.

11. Agile

Flexibility is crucial in a contemporary, agile work setting. And it’s a necessary high quality of a office expertise supervisor, too. An agile chief is one who can shortly adapt to the ever-changing wants of the office.

12. Curious

The perfect office leaders continuously ask questions and by no means cease studying. They subscribe to blogs and podcasts, and so they attend trade conferences, sharing necessary takeaways with the remainder of the group.

By persevering with to be taught and hunt down the freshest options and newest information, office expertise managers can sustain with the speedy tempo of change that happens in trendy organizations.

13. Progressive

Being curious is an effective begin, however to be actually efficient as a office expertise supervisor, that curiosity must culminate to taking motion.

The fitting individual for this function shall be daring. They’ll dare to attempt new expertise, new methods of working, and new processes.

Because the office expertise turns into a higher precedence to companies around the globe, this place retains rising in worth. Office expertise managers serve an necessary function in fostering constructive experiences, driving worker engagement, and bettering customer support.

In case your group is rising, attracting and retaining expertise is a high precedence. It may be time to contemplate hiring a office expertise supervisor or selling somebody to this place. And if you’re a forward-thinking workplace supervisor or amenities chief your self, it may be time to consider increasing your function.